COVID-19 Policy for Postponements & Cancellations
I understand that there is still much uncertainty about how COVID-19 will play out, and how that uncertainty impacts how we plan for celebrations and events. My goal here is to provide transparent and fair Terms & Conditions for COVID-19-related postponements and cancellations. Please note that the terms and conditions below apply only to COVID-19-related event issues. If there are not any CDC/state/local (to your venue/event location) or airline travel restrictions in place, additional proof of COVID-19-related necessity must be provided.
IF YOU NEED TO POSTPONE YOUR WEDDING/PARTY/EVENT DUE TO COVID-19 ISSUES:
And I am available on your new wedding/party/event date:
then your deposit and any payments made towards the full/final balance will transfer and apply to the new party/event date*. The date for payment of any balance due will be recalculated to the day of delivery/pickup (or 4 weeks prior to new wedding date).
And I am not available on your new party/event date:
then 50% of your deposit will be refunded and any additional payments made towards the full/final balance will be refunded in full*.
*If work has already begun on your cake when you give notice:
then the cost of materials and time for decoration will be subtracted from the total deposit. 50% of the remaining deposit will be refunded. Cakes by HollyK will provide a photo of work completed and itemized list of materials and costs will be provided. Examples are below, based on an $250, 24-serving cake with all standard flavors that has already been baked, filled, frosted and decoration work has started:
IF YOU NEED TO CANCEL YOUR WEDDING/PARTY/EVENT DUE TO COVID-19 ISSUES:
50% of your deposit will be refunded and any payments made towards the full/final balance will be refunded in full**
**If work has already begun on your cake when you give notice:
then the cost of materials and time for decoration will be subtracted from the total deposit and 50% of the remainder of the deposit will be refunded. Cakes by HollyK will provide a photo of work completed and itemized list of materials and costs in support of any deduction from your deposit. See examples A and B above.
IF YOU NEED TO POSTPONE YOUR WEDDING/PARTY/EVENT DUE TO COVID-19 ISSUES:
And I am available on your new wedding/party/event date:
then your deposit and any payments made towards the full/final balance will transfer and apply to the new party/event date*. The date for payment of any balance due will be recalculated to the day of delivery/pickup (or 4 weeks prior to new wedding date).
And I am not available on your new party/event date:
then 50% of your deposit will be refunded and any additional payments made towards the full/final balance will be refunded in full*.
*If work has already begun on your cake when you give notice:
then the cost of materials and time for decoration will be subtracted from the total deposit. 50% of the remaining deposit will be refunded. Cakes by HollyK will provide a photo of work completed and itemized list of materials and costs will be provided. Examples are below, based on an $250, 24-serving cake with all standard flavors that has already been baked, filled, frosted and decoration work has started:
- Example A: I am available for your new date, however, you would owe an additional fee of $75 for the following: Materials ($25) + Decorating Time ($50 for 2 hours) = $75 additional fees
- Example B: I am not available** for your new date and you will be refunded as follows:
- You’ve paid the $125 deposit:
- Deposit ($125) - Materials & Decorating Time ($75) = Deposit Remaining ($50) = Deposit Refund ($25)
- You’ve paid the $125 deposit, plus you’ve paid $125 for the final/full balance:
- Deposit ($125) - Materials & Decorating Time ($75) = Deposit Remaining ($50) = Deposit Refund ($25) + Final Balance Refund ($125) = Total Refunded ($150)
- You’ve paid the $125 deposit:
IF YOU NEED TO CANCEL YOUR WEDDING/PARTY/EVENT DUE TO COVID-19 ISSUES:
50% of your deposit will be refunded and any payments made towards the full/final balance will be refunded in full**
**If work has already begun on your cake when you give notice:
then the cost of materials and time for decoration will be subtracted from the total deposit and 50% of the remainder of the deposit will be refunded. Cakes by HollyK will provide a photo of work completed and itemized list of materials and costs in support of any deduction from your deposit. See examples A and B above.
