Cakes By HollyK
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COVID-19 Policy for Postponements & Cancellations


I understand that there is still much uncertainty about how COVID-19 will play out, and how that uncertainty impacts how we plan for celebrations and events.  My goal here is to provide transparent and fair Terms & Conditions for COVID-19-related postponements and cancellations. Please note that the terms and conditions below apply only to COVID-19-related event issues. If there are not any CDC/state/local (to your venue/event location) or airline travel restrictions in place, additional proof of COVID-19-related necessity must be provided.
 
IF YOU NEED TO POSTPONE YOUR WEDDING/PARTY/EVENT DUE TO COVID-19 ISSUES:

And I am available on your new wedding/party/event date
: 
then your deposit and any payments made towards the full/final balance will transfer and apply to the new party/event date*. The date for payment of any balance due will be recalculated to the day of delivery/pickup (or 4 weeks prior to new wedding date).

And I am not available on your new party/event date:

then 50% of your deposit will be refunded and any additional payments made towards the full/final balance will be refunded in full*.

*If work has already begun on your cake when you give notice:

then the cost of materials and time for decoration will be subtracted from the total deposit. 50% of the remaining deposit will be refunded.   Cakes by HollyK will provide a photo of work completed and itemized list of materials and costs will be provided.  Examples are below, based on an $250, 24-serving cake with all standard flavors that has already been baked, filled, frosted and decoration work has started:
  • Example A: I am available for your new date, however, you would owe an additional fee of $75 for the following:  Materials ($25) + Decorating Time ($50 for 2 hours) = $75 additional fees
  • Example B: I am not available for your new date and you will be refunded as follows:
    • You’ve paid the $125 deposit: 
      • Deposit ($125) - Materials & Decorating Time ($75) = Deposit Remaining ($50) = Deposit Refund ($25)
    • You’ve paid the $125 deposit, plus you’ve paid $125 for the final/full balance:
      • Deposit ($125) - Materials & Decorating Time ($75) = Deposit Remaining ($50) = Deposit Refund ($25) + Final Balance Refund ($125) = Total Refunded ($150)
 
IF YOU NEED TO CANCEL YOUR WEDDING/PARTY/EVENT DUE TO COVID-19 ISSUES:

50% of your deposit will be refunded and any payments made towards the full/final balance will be refunded in full**

**If work has already begun on your cake when you give notice:

then the cost of materials and time for decoration will be subtracted from the total deposit and 50% of the remainder of the deposit will be refunded.   Cakes by HollyK will provide a photo of work completed and itemized list of materials and costs in support of any deduction from your deposit.  See examples A and B above. 
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LOCATION

Cakes By HollyK is a private, home-based cake studio based in Westminster, CA, serving Los Angeles County and Orange County,

Orange County Dept. of Health, Approved Cottage Food Operator (CFO)  #PR0118692
Privacy Policy

What MY CUSTOMERS Are Saying

"Holly K made my custom designed wedding cake last year. It was absolutely perfect. It matched the classic yet casual theme of my wedding exactly and it was delicious. She was very collaborative and professional.  In fact, I liked it so much that she also designed my baby shower cake. 
​I can't wait to have her create my son's 1st birthday cake!"
Check out Cakes By Holly K on Yelp

Contact Holly

562-277-1073
holly@cakesbyhollyk.com
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All couples welcome
  • Home
  • About
  • Photo Galleries
    • Wedding Cake Photos
    • Party Cakes Photos >
      • View By Celebration
      • View Cakes By Theme
      • View Cakes By Design
    • Award-Winning Competition Entries
  • Request a Quote
    • Wedding Cakes >
      • Tasting Appointments
    • Party Cakes
    • Coming of Age Cakes
    • Cupcakes
  • Policies & FAQ
    • COVID-19 Policy
    • Policies
    • Frequently Asked Questions
    • Availability
  • Blog
  • Contact